Beginning May 1, The Department of Health Services will impose consequences when electronic visit verification (EVV) information is not captured for required personal care and supportive home care services (service codes T1019, T1020, S5125, and S5126). The beginning of these consequences is called hard launch.

Consequences include claim denial, exclusion from future MCO or HMO capitation rate setting development, possible provider enrollment sanctions, and possible IRIS (Include, Respect, I Self-Direct) participant disenrollment.

Who can help you?

Wisconsin EVV Customer Care office hours can get you started with EVV or answer specific questions. You also can schedule an office hour session for more in-depth support. To schedule personalized support and set up an appointment, contact Wisconsin EVV Customer Care Monday-Friday, 7 a.m. – 6 p.m. CT at 833-931-2035 or

If you are in IRIS, your FEA also should help you. See the chart below with contact info for each FEA.

GT Independence: Call 877-659-4500 or send an email to


Outreach: Call 877-901-5826 or send an email to


Premier: Call 855-224-5810 or send an email to


iLIFE: Call 855-511-6443 or send an email to


Long-Term Care participants can also call the Disability Rights Wisconsin Ombudsman program for questions and support at (608) 267-0214